Privacy Policy

1. Introduction

Tenorshare (Hong Kong) Limited (hereinafter "Tenorshare," "we," or "The Company"), whose registered office is at RM B3,19/F TUNG LEE COMM BLDG 91-97 JERVOIS ST SHEUNG WAN HONG KONG, and whose personal information security officer may be reached at [email protected], is the provider of this product. We value our users' privacy greatly and are dedicated to preserving and safeguarding the personal data we gather from them (referred to as "you"). TENORSHARE (HONGKONG) LIMITED and its related businesses, including but not limited to HITPAW CO., LIMITED and AFIRSTSOFT CO., LTD, are the data controllers.

In compliance with Regulation No. 2016/679 on the protection of natural persons with regard to the processing of personal data (the "GDPR"), Tenorshare has chosen an EU representative. You can get in touch with Tenorshare's official EU agent by dialling [email protected].

This privacy statement describes how we obtain, use, maintain, transfer, and otherwise deal with your personal data when you use our products. The information below will assist you in understanding the following:

I. The information we get from you and the manner in which we gather and use it

1. Regarding your use of our websites, products, and services, there are two situations in which we may need to collect and utilize personal information about you:

• a. In order to give you access to our websites', products', and services' essential functions, we might need your consent to gather and use the required information. You won't be able to properly access or utilize our websites, products, or services if you refuse to supply the necessary information.
• b. You may have the choice of providing us with certain information about yourself in order for us to provide you with additional features of our websites, products, and services. The type and extent of personal information collected for the basic features and additional features may vary. You won't be able to utilize the extra features or get the desired results if you decline to provide us with this information, but you will still be able to use the basic functions.

2. The exact circumstances in which we gather and apply your data for practical purposes:

a. Accessing or utilising our websites

Your browser will send certain data to our server whenever a user accesses our website. This data, which is a part of the Internet product log data, is automatically logged by our server. Typically, this log data includes the following information:

b. Making use of our products or services

Depending on the product, we may request various permissions from you when you use our goods or services, and we may collect various types of data. Generally, if you use our websites, goods, or services, we may need your permission to access the PC system administrator, read/write local files, read/write the registry, read/write local storage, and other accesses, depending on the features. It is also important to connect to the users' phones and get their consent to access their phone data in order to provide services linked to their phones, such as phone data repair and phone password management. The following is the only personal data we may obtain using the aforementioned permissions: We gather data about the products you use and how you use them, such as the product serial number, launch data, feature use, page clicks, and sign-in information, but not limited to these. Your local device information, such as but not limited to: device hardware, operating system, software version, Mac address, IP address, operating log information, file size and format (but not the original file documentation); desktop product operation logs, operation crash reports, etc.

Please take note that the information-gathering behaviour resulting from your prior usage of the product-related features may not end immediately when you switch the programme to run in the background owing to particular device types and system reasons. It's possible that background data gathering will go on for a short while.

c. Creating your account

For a better overall experience when using our websites, products, or services, you may register for an account. You might be required to give all or some of the following details when setting up a new account: your username, E-mail address, phone number, social media accounts, country/region etc.

Such information is used to create accounts and show user information, and it will make it easier for you to regain your account if you ever lose it.

d. Logging in to or exchanging data with third-party services

Using a third-party account to register or log in (such as a Google, Facebook, Apple ID, or other third-party accounts) or share with such third parties. You acknowledge and agree that we may obtain information about you from these third parties for the aforementioned purposes, and we may also use that information. Examples of this type of information include your personal profile (ID, avatar, etc.), which is made available to third parties in the public domain, as well as any other information you have authorised on the authorization page.

e. Transaction and payment

As part of the purchase and payment process for our product, we collect the following billing information: name and email address, country/region, and credit card information. zip code, first six and last four digits of your credit card account, credit card expiration date, billing address, type of product you purchase, amount you pay in your currency, subscription ID, subscription-related URLs (such as purchase confirmation page URL, subscription cancellation URL, invoice PDF URL).

For the purpose of handling invoicing, renewals, and any future refund requests pertaining to your order, we shall utilize the transaction and payment information. Additionally, the pertinent data will be utilised to maintain internal financial records. Your credit card number, bank account number, or Pay Pal account information are not collected or processed by us. Our reputable payment processors gather, process, and retain this information.

f. Customer service and conflict resolution

In order to protect the security of your account and our system, we could ask you for personal information when you contact us or make a request for the settlement of an ongoing sale, after-sale, or dispute. To make it simple to get in touch with you, to quickly assist you with your difficulties, or to maintain track of their solutions and outcomes. We reserve the right to keep a record of all conversations, calls, and associated content you have with us, including any account information, contact information (including phone number, email address, and other details), and information you submit to support any applicable claims. In order to provide customer service and enhance the calibre of that service, we may additionally utilize other information about you, such as information you submit in response to a survey or when you contact customer support.

g. Collected crash data

When a user's operation crashes while accessing or using one of our websites, products, or services, we'll ask each user separately if they'd like to submit the original reports so we can figure out what went wrong and correct it. Until users grant us permission, we won't collect their original reports.

h. Other contents

On the software store's comment area or other open platforms, you are welcome to post feedback or reviews of our items. We'll make use of the comment data to enhance our offerings. We may use the comments you publish (together with any pertinent information) for marketing purposes to inform customers and potential customers about our products and to help others comprehend and use them.

We may present you with advertisements for Tenorshare products and services while you are using our websites, products, or services. You can get in touch with us through the online forms on our websites or the customer service line if you want to stop using the aforementioned purpose.

When you indicated that you were interested in getting updates, new products, promotions, or special offers, we may occasionally contact you directly by mail, email, or telephone. You can get in touch with us through the online forms on our websites or the customer service line if you want to stop using the reason listed above.

To enable you to browse the sites and maintain their functionality, we process Website Usage Data. Additionally, we examine website usage data in order to make improvements to the sites and fix bugs, maintain system functionality and IT security, stop or identify abuse, and assure IT security. We further process this data in aggregated or pseudonymized form to analyse trends, administer the sites, follow users' online activities, and gather demographic data about our user base as a whole. We also do this to enhance marketing (including serving you personalised, interest-based ads), the user experience on our site, and the security of our IT systems.

In order to enable, assess, and confirm your use of our products and services, we process Product Usage Data and Product Installation Data. Additionally, we will utilize the Product Usage Data for internal statistical and analytical purposes, as well as to assess and improve how well users are using the Products by determining user preferences and reviewing crash data. You can get in touch with us through the online forms on our websites or the customer service line if you want to stop using the aforementioned purpose.

You may give us information about you when using our websites, products, or services by filling out data collecting forms or through other means. The given information will be used in line with the agreed-upon terms and in compliance with all applicable laws and regulations. The data won't be used in any other way by us.

II. How we handle the storage, security, and transmission of your data

If a longer keeping period is required or permitted by relevant legislation, we will assess alternative retention periods based on the kind of information, the purpose for which we use the information, and the time needed to satisfy the purposes outlined in the Policy.

We take steps that are reasonable in the circumstances to guard against unauthorised access, loss, theft, misuse, disclosure, modification, and destruction of your information. And thanks for using strong passwords to keep your account and sensitive information secure. Please be aware that the networks and systems you use to access our products and services could be vulnerable to security risks in other ways that are beyond our control. Please be aware that despite our best efforts to tighten security measures, it is not always feasible to ensure 100% protection of information due to the Internet industry's restrictions, the rapid development of technology, and the possibility of malicious assaults.

We may transfer the data we collect about you to secure servers or data centres outside the nation or region where the data was initially collected (including the United States, the European Economic Area (EEA), or Japan for storage and/or processing) given the global reach of our business and to continuously provide you with services on a global scale. We will safeguard your data as described in this privacy statement and in accordance with any relevant laws to ensure that it is adequately protected when we move it to nations or regions outside of the one in which it was first obtained.

Ⅲ. How we employ cookies and related technologies

We may store little data files known as "Cookies" on your computer or mobile device in order to maintain the functionality of our websites and products, facilitate your visit experience, and propose content that may be of interest to you. Cookies enable websites to retain your preferences and other information, saving you the trouble of having to continually fill out forms with personal information and search history. Additionally, we could employ this technology to promote, display, and recommend information that will be of interest to you. Cookies will only be used by us for the purposes outlined in this privacy statement. According to your preferences, you may modify or remove cookies. Please note that if you deactivate all cookies, certain functions of our websites might not function correctly. The majority of browsers have capabilities to stop Cookies, and you can remove all Cookies saved on your computer with the browser's settings. Please refer to the relevant settings page of the browser you are using for further details on how to modify its settings.

IV. The methods through which we exchange, transmit, and disclose your personal information

We may share or entrust some of your personal information with third parties, such as our partners, in order to ensure the smooth implementation of our product features. This is to guarantee the implementation of our product-related features and the safe and stable performance of our apps. You acknowledge and agree that in order to provide the services to you, we may disclose your personal information with affiliates who support our features, as well as with third parties with whom we integrate or otherwise have contact. These third parties help us by offering data analysis, data storage, payment processing, and picture processing assistance. Your personal information may not be used by our affiliates or features for any other purposes not expressly authorised in this Privacy Statement. If they want to amend the reasons why personal information is handled, they must separately have your authorised approval.

You consent to the possibility of your personal information being transferred as part of a merger, separation, acquisition, or liquidation. Additionally, we shall guarantee the privacy of such information at the time of transfer and make sure you are made aware of the identity and contact details of the receiver. Additionally, we will demand that any additional recipients of your personal information abide by this personal information protection policy or they will need to re-ask for your prior authorised approval. You have the right to revoke your permission at any time if we are using it to handle your personal data.

To protect and defend the rights, interests, and safety of the platform, our affiliates, users, or the general public, we may release all of your information in response to a subpoena, court order, legal process, law enforcement request, legal claim, or government inquiry.

V. How you must handle your personal data

You have the right to see, change, and remove the data we hold on you. Please email us at [email protected] if you are unable to do so, have any queries regarding the Personal Information we have gathered and/or shared about you, or wish to revoke your permission to our processing (i.e., completely delete your account). Unless the requests are clearly unreasonable or excessive (especially due to their repetitive nature), in which case we may charge a reasonable fee (taking into account the administrative costs of providing the information or communication or taking the requested action), or we may choose not to act on the request.

Ⅵ. How we deal with minors' personal information

If you are a minor, you must get your parent's or legal guardian's (collectively, "guardian") permission before using our services. We advise minors to get their guardians' permission and instruction before providing personal information when using our services, and we advise guardians of minors to carefully read this Policy. Please make sure that the minor in your care is using our products or services with your authorised consent if you are the legal guardian of a minor. Please get in touch with us via the methods listed in this privacy policy if you have any inquiries regarding the personal information of a minor in your care.

Children under the age of 13 are not intended for us, and we do not intentionally gather personal information from them. Unless we are required by law to keep it, we shall take reasonable efforts to remove any Personal Information of children under the age of 13 that we have obtained from our records as soon as is reasonably practical. If you think we may have any information from or about a person under the age of 13 please get in touch with us at [email protected].

Ⅶ. Permissions of users in different regions for their personal information

The GDPR, Law Concerning Protection of Personal Data of Japan and other applicable data protection laws provide certain rights for data subjects. Broadly speaking you have, or may have, the right (as more fully provided in applicable data protection laws):

• The option to be informed：The Client has the privilege to be furnished with clear, straightforward and effectively justifiable data about how Tenorshare gathers and uses individual information and its freedoms. This is the motivation behind why Tenorshare is giving the Client the data in this security strategy.
• The right of access：The Client has the option to get admittance to its Own Information (assuming Tenorshare is handling it), and other certain data (like that gave in this security strategy).
• The right to amendment ：The Client is qualified for have its own information rectified on the off chance that it's incorrect or deficient.
• The right to erasure：This 'the option to be neglected' empowers the Client to demand the cancellation or evacuation of its own information where there's not a really obvious explanation for Tenorshare to continue to utilize it.
• The option to pull out consent：The Client has the privilege to pull out a formerly given agree to handling of your own data.
• The option to have a problem with handling ：The Client has the privilege to protest, on grounds connecting with its specific circumstance, whenever, to the handling of its own information.
• The option to limit processing：Under certain conditions, the Client has the privileges to 'obstruct' or smother further utilization of its own information.
• The right to information portability：to accept its Own Information given to Tenorshare in an organized, regularly utilized and machine clear configuration and has the privilege to communicate those information to another regulator.
• The option to stop a complaint：to whine about our handling of your own data to a nearby administrative power.

It is essential to comprehend that these freedoms probably won't be unassailable. In the event that you pull out your agree to our handling of your own data, for example, we might in any case have the option to do as such for however long it is essential or generally allowed by regulation, especially regarding the activity and protection of our legitimate privileges or consistence with lawful and administrative prerequisites.

In case of an information spill, we will speedily tell the proper specialists and the clients of compromised data. If it's not too much trouble, email our Information Insurance Official at [email protected] assuming you have any questions concerning the subjects tended to by this arrangement.

Exercise the above rights, you can send an email to customer service email: [email protected], or fill out our request form here.

Rights regarding personal information for California residents

California occupants have the accompanying privileges with respect to their own data under the California Buyer Security Act (CCPA), as overhauled by the California Protection Freedoms Act (CPRA). These privileges are dependent upon certain restrictions that are all the more expressly illustrated in the CCPA and are not unfit.

Residents of California are not entitled to unfair treatment from us because they are exercising their CCPA-granted privacy rights. If Tenorshare is processing California citizens' data, they have the right to view such data as well as additional specific information (similar to what is described in this privacy statement).

Californians have the right to "opt-out" of some corporate practices that sell or share their personal information, including through a user-enabled worldwide privacy control. In the wake of accepting your solicitation to quit, organizations are disallowed from selling or sharing your own data except if you later license them to do as such.

California inhabitants reserve the privilege to realize about private data gathered, revealed, or sold.

Every California occupant has the privilege to ask for, dependent upon specific exemptions depicted in the CCPA that we uncover to that occupant:

• The categories of personal information we have collected about them,
• The categories of sources from which the personal information is collected,
• The business or commercial purpose for collecting or selling the personal information,
• The categories of third parties with whom we have shared personal information,
• The specific pieces of personal information we have collected about them (collectively, a “Request to Know”),

California inhabitants reserve the option to limit our utilization of Delicate Individual Data gathered about them.

During the past 12 months, we have collected, and will continue to collect in the future, the categories of personal information enumerated in the "Personal Information We Collect" section above. This includes the following categories of personal information under the CCPA: identifiers, personal information as described in California Civil Code Section 1798.80, protected class characteristics under California or federal law, information about Internet or other electronic network activity, geographic location data, professional or employment-related information, and sensitive personal information. We collect and use this information from the sources described in the section "The information we get from you and the manner in which we gather and use it" above, and we share this information with third parties as described in the section "The methods through which we exchange, transmit, and disclose your personal information" above.

We don't, as described by the CCPA, exchange or sell your own information for cross-consistent direct publicizing purposes, and we have no authentic data that we do so concerning clients more youthful than 16. Sensitive personal information is not used or disclosed by us for any reasons other than those allowed under the CCPA and its related rules.

California residents have the right to request deletion of personal information.

Right to request deletion of personal information

Every California occupant has the option to demand the erasure of their own data that we gather or keep (a "Solicitation to Erase"), dependent upon specific exemptions set out in the CCPA.

Process for verifying requests of California residents

Subject to specific restrictions outlined in the CCPA, any California resident has the right to ask us to correct any erroneous personal information we may have about them ("Request to Correct").

To make the aforementioned Request, you can send an email to customer service email: [email protected], or fill out our request form here.

Process for verifying requests of California residents

Prior to fulfilling any Request to Know, Request to Delete, or Request to Correct that you may send, we must confirm your identity in order to safeguard your privacy and security. By requesting you to submit specific information that we have already had from you to check that they match our records, we will be able to validate your identity. Additional verification procedures can be necessary in some circumstances.

Authorized agents

Inhabitants of California are permitted to select an approved specialist to present a solicitation under the CCPA for their sake. We expect that you give your approved specialist composed approval before we might deal with a solicitation made by one of these approved specialists, and we likewise need a duplicate of that approval from you or your approved specialist. What's more, you should follow the means illustrated above to affirm your recognizable proof.

Keeping personal information

Your own data will be held as per our Information Security Strategy. We hold individual data of various sorts, or connecting with various classifications of individuals, for various periods, considering its business reason. For instance, data about people who have applied for work with us will be held for a more limited period than data about people who have really worked for us.

The periods for which we hold data depend on the prerequisites of material information insurance regulations and the reason for which the data is gathered and utilized. We consider lawful and administrative arrangements which expect data to be held for a base period. We additionally think about the restriction periods for making a lawful move and great practice in the legitimate business.

You can email customer care at [email protected] if you have any queries about the topics addressed in this policy.

Changes to our privacy policy

We persistently screen our protection proclamation and may make changes as important to reflect updates to our administrations, increments to security approaches, or changes to lawful prerequisites. You can constantly see the latest variant of our security proclamation on our site. To guarantee that you are educated regarding the way in which we are utilizing your information, we propose you to audit this protection explanation routinely.

Ⅷ. How the Policy will be revised

We might sometimes change our privacy statement. When we make changes to the Privacy Policy, we'll let you know by changing the "Last Updated" date at the top of the new Privacy Policy, publishing the new Privacy Policy, or giving you any other notice that may be necessary under the relevant laws. To keep up with our privacy policies, we advise you to read the Privacy Policy each time you use the Platform. If you do not agree to the changes taking effect, you must cease using or accessing our websites, products, or services as of the change's effective date; otherwise, the change won't affect you. After the changes go into effect, if you still access or use our websites, goods, or services, it will be assumed that you have accepted the changes.

Ⅸ. How to get in touch with us

You can get in touch with us through our online customer care if you have any questions, concerns, views, ideas, or grievances about the Policy or the safeguarding of personal information.

You may also get in touch with us using:

• a. send E-mails to our customer service mailbox:[email protected]
• b. submit online forms to https://support.passfab.com/#/